As an IT industry analyst, it is always interesting to reflect on the IT predictions made over the past few years. There is a tendency, in the industry, to overhype new developments. Often, predictions that are made, take much longer to emerge than anticipated, if at all. In the Asia Pacific region, for example, cloud […]
Cloud contact centres are increasingly gaining acceptance as enterprises see the benefits that cloud technology can offer in managing customer experience, with the well-documented benefits of scalability, flexibility, and a lower total cost of ownership. Furthermore, cloud technology is becoming the key platform to enable transformational change in the way we engage with our customers […]
2014 is set to be the year when the focus of both IT buyers and IT sellers, shifts to the Internet of Things (IoT). In 2014, more data will be generated by machines (‘things’) than by human beings. This creates enormous opportunities: 1. To analyze and use vast amounts of data. 2. To store […]
To some, the omens look bleak for Microsoft. PC shipments are in decline, and an increasing proportion of IT activity bypasses Microsoft technology entirely. Google and Apple continue to make massive inroads into, what was once, Microsoft territory, forcing Microsoft to react. Will the trend towards consumerization and ‘Bring Your Own Device’ (BYOD) combined with […]
In June this year, Frost & Sullivan will hold its 2013 APAC ICT awards banquet. This is the tenth such banquet. Frost & Sullivan’s Asia Pacific ‘Best Practices’ program has been running since 2003. This anniversary is a great opportunity for us to reflect on some of the developments in the ICT business over the […]
As seen at Canberra’s EVOLVE 2012.
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