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As an IT industry analyst, it is always interesting to reflect on the IT predictions made over the past few years. There is a tendency, in the industry, to overhype new developments. Often, predictions that are made, take much longer to emerge than anticipated, if at all. In the Asia Pacific region, for example, cloud […]
Member of the CIO Leaders Hong Kong 2015 Advisory Council.
Cloud contact centres are increasingly gaining acceptance as enterprises see the benefits that cloud technology can offer in managing customer experience, with the well-documented benefits of scalability, flexibility, and a lower total cost of ownership. Furthermore, cloud technology is becoming the key platform to enable transformational change in the way we engage with our customers […]